Shipping & Returns
Shipping
Order processing typically takes 1 business day. Once your order has been processed, your item(s) will be shipped that day, or within 48 hours on weekends. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase.
Once your item has been shipped you will receive an email containing the tracking number for your shipment.
Free Shipping
We offer free domestic shipping inside Qatar. You can see if your order qualifies by using the Shipping Fee Calculator in the shopping cart. Free shipping transit time will take 1 to 2 business days and will include tracking and insurance.
International Shipping
International shipping is currently available WORLDWIDE from Dea Chione. We ship internationally with Aramex. All brokerage fees are included, however Dea Chione is not responsible for customs fees or taxes incurred from importing goods – these are payable by recipient upon delivery. We ship the items fully insured and listed at full retail value. Aramex generally takes 7 to 10 business days, not including any customs delays. If a package is denied entry by customs and returned to us we will refund the cost of the item, but shipping charges are not refundable.
Returns
Web returns are eligible for exchange, store credit or refund within 10 days of order delivery. This is separate from our retail store return policy, where returns are only eligible for exchange or store credit.
The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Special orders, custom jewelry, fragrances, soaps and skin care are final sale and are not eligible for return.
Any further questions can be directed to info@deachione.com.
Return Address
Golden Tulip Hotel_ Almirqab – Doha – Qatar Al Safliya Street No. 90, Ground Floor
Returned items must be accompanied by a copy of the receipt, indicating the type of return being done (exchange, store credit or refund).
Customers will assume responsibility for return shipping charges. Dea Chione will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the Dea Chione returns office.
If all conditions are met, the original form of payment will be credited; if not, all items will be shipped back to the customer with an explanation. Customer incurs all shipping costs for all returned items.
Items are eligible for repair with reasonable wear and tear for up to 6 months. Reasonable wear and tear will be determined by Dea Chione.
If an item purchased from Dea Chione incurs damage, please return it to the store. We will take the item in, review the damage and possible cause with our jeweler, and contact you with an estimate for the repair.